Terms & Privacy

Terms of Service and Sale

OVERVIEW

This website (www.sekkeizu.com) is operated by SEKKEIZU LTD owner of the brand SEKKEIZU® and all corresponding intellectual property rights, whose registered office is 85 Great Portland Street, London, England, W1W 7LT.

Throughout the site, the terms “we”, “us” and “our” refer to SEKKEIZU LTD.

We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service and Sale”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service of Sale.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are you are:

at least 18 years of age, and
you are acting as a consumer, and
you are placing an order for your personal and domestic use only, and
you provide and maintain a valid postal and email addresses.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

When visiting our website, you will be responsible for paying any costs of connection to our website if any.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Information on SEKKEIZU® products sold via our website is available, with product descriptions on our website. The product description includes the main characteristics of the product, especially its availability, composition, fitness for purpose, usage, quantity, specification and results to be expected from its use. The choice of a product is made under your sole responsibility.

We may revise and/or upgrade our products or formulas offered on the website, at any time, without prior notice. Therefore, some products may become unavailable without notice. We shall have no liability of any kind if a product is no longer available or removed from sale.

SECTION 4 - MODIFICATIONS TO THE SERVICE

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return only according to our refund provision in section 17.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate. Images or descriptions of the products or packaging are for illustrative purposes only and are subject to change in our sole discretion.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

The sale of products or services will only be binding on us once we have sent you a confirmation email detailing your order and confirming your payment. Your order is final and cannot be neither modified nor cancelled.

These are circumstances under which we retain the right to refuse your order and to cancel it:

if you are in breach of these Terms,
if the website has experienced a stock error and the products ordered are not available for sale,
if we consider, at our sole discretion, that the quantities ordered are unreasonable for a natural person using the products for personal consumption,
if we have or had a dispute relating to the payment of a previous order, in such a case, you order will be fully reimbursed.

The contract for supply of products or services ("Contract") will be formed when we have accepted your order and verified your payment, by sending you the confirmation email.

SECTION 6 - PRICES

The price of the products or services you order will be the ones displayed on our website before you confirm your order. All prices are, depending on your place of purchase, in Pounds sterling (£), US Dollars ($), Euros (€) and inclusive of the applicable local taxes.

In some countries (outside of the UK and EU), additional local import charges and/or duties may apply. Please note that prices of the products displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country. If you choose such a DAP (Delivery At Place) destination, as the recipient, you will be liable for the payment of all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to estimate the amount this may be as these charges are handled by each government.

For EU customers, duties and taxes are prepaid and included at checkout for orders under £120. Orders above £120 may be subject to additional duties and taxes for which you as the recipient will be liable to pay.

In case you have been invoiced, by error, a higher amount than the actual price of the products, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you decide to cancel the Contract, we will refund or re-credit you fully.

If we mistakenly accept and process an order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, We have the right to end the Contract, refund any sums paid, and require you to return the affected products to us if they have been sent or delivered.

Prices for our products are subject to change without notice.

Prices for existing orders that have been fully paid by you and accepted by us, will not be subject to the pricing changes.

SECTION 7 - PAYMENT

You must pay for the products, in full, at the moment you place your order, by one of the secure payment means listed within these Terms. Payment must be made in the currency applicable to your place of purchase. We accept Visa, MasterCard, American Express, Maestro and all other major credit cards. We also accept PayPal and ApplePay.

We reserve the right to put in place additional/other payment security system(s) from time to time.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process with your card issuer bank. By accepting these Terms, you consent to such checks being made.

All information provided by you for the purpose of your order will be treated securely and strictly in accordance with all applicable regulation on protection of personal data and with our Privacy Policy.

In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the order will be cancelled immediately, no Contract will be formed, and you will be notified by email.

Payment is irrevocable.

SECTION 8 - DELIVERY

Once the Contract has been formed after your order has been confirmed by us, the products you ordered will be delivered in accordance with the delivery method you opted for to the address which you gave to us when you place your order. You will receive an email to inform you that the products have been dispatched.

Please note that deliveries are not made to PO Box addresses or to stores or retailers. There is no Click and Collect delivery option.

We are currently shipping to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands.

We also ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United States.

We aim to dispatch all orders within 24 hours. We will notify you via email if there’s an unexpected issue that might affect this.

Indicative delivery times are as follows:

UK: 2-3 business days using our free standard shipping option.

EUROPE: 10-14 business days using our free standard shipping option.

REST OF WORLD: 10-20 business days (costs are shown at checkout).

Please note that the delivery times are for information only. We will not be responsible for any delays, nor for any loss or damage suffered by you because of such delay.

If there is no one at the address given who is competent to accept delivery of the products, you will be asked to contact our Customer Service team in order to arrange an alternative delivery date, or you will be contacted by our freight forwarding company.

In case we are not able to deliver you the products after three attempts, the Contract will be cancelled and the order will be reimbursed to you.

Ownership of the products and the risk for damage to the products passes to you when you take physical possession of the products.

If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the products. In the event of damage to the products, you should note the details on the delivery note, keep any relevant evidence (photos in particular) and contact our Customer Service team via hello@sekkeizu.com

SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 10 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms.

SECTION 11 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

We warrant that the products sold on our website comply with the European and UK regulations in force and shall be of satisfactory quality and quantity as ordered, fit for their purpose and correspond to their essential characteristics on the website.

Therefore, the products benefit, automatically and without additional payment, independently of the withdrawal right, of:

The warranty of conformity for products that are apparently defective, damaged, soiled or do not correspond to the order, during a period of one year from the delivery of the product, and

The warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products and making them unfit for use, during a period of one year from the discovery of the defect.

In order to enforce your rights, you shall follow the process detailed below. Please note that our warranty will be strictly limited to the replacement or reimbursement of the non-conforming or defective products.

We will never be liable in the following cases:

Non-compliance with the legislation of the country in which the products are delivered,

In the event of misuse, use for professional or commercial purposes, negligence or lack of precaution from you, failure to deliver the products because of having provided a wrong delivery address or failure to notify us a change of address, interruptions of service or delays for maintenance, security or any other technical reasons, malware or virus that may occur on the website and which may cause harm to your system, Force Majeure cases as usually defined by local courts.

On the contrary, we do not exclude or limit in any way our liability for:

death or personal injury caused by our products, our negligence or the negligence of our employees, agents or subcontractors.
fraud or fraudulent misrepresentation.
any liability which cannot be limited or excluded by applicable laws.

In no case shall SEKKEIZU, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 17 - WARRANTY AND RETURNS

When you buy products from our website, you benefit from several rights:

If you are not fully satisfied with our products in any way in the first 30 days, we will happily make it right or fully refund you (minus return shipping costs).

To start a return, you can contact us at hello@sekkeizu.com

No new delivery (in case of replacement) or refund can take place until we have received the returned products from you.

If you have simply changed your mind, you benefit from a withdrawal right.

In case of exercise of your withdrawal right, this right must be exercised within 14 days, and you shall contact us at hello@sekkeizu.com and set out the details of the withdrawal request. You will be responsible for choosing your preferred courier and for paying the return costs. In such a case, we recommend that you use a tracked service and retain proof of return.

When exercising your withdrawal right, products shall be returned in the same condition that you received it, that is: in their original packaging, unopened, complete with any labels, notices, protective covers and boxes, together with the original invoice.

Upon reception of the products in perfect condition, we will proceed with your refund within a maximum delay of 7 business days.

No reimbursement will be made for products that are returned by you that are opened, incomplete, damaged or soiled.

For EU and worldwide customers, because duties and taxes are collected by the government in the country where the goods are received (and not by SEKKEIZU), we do not reimburse for these expenses.

When an order does not include free shipping, all shipping costs (including return shipping) are handled by the customer.

When an order includes free shipping, only the cost of return shipping is handled by the customer.

SECTION 18 - INTELLECTUAL PROPERTY

The content of the website as well as "SEKKEIZU®" trademark and all trademarks (including “Time Creates Beauty®”), whether they are figurative or not, and all other marks, illustrations, images, and logos which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of SEKKEIZU LTD, as presented herein.

Any reproduction, whether complete or partial, modification or use of its content, these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as in any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo and may constitute a counterfeiting offence.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless SEKKEIZU and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 20 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 23 - CONTACT INFORMATION

Questions about these Terms should be sent to us at hello@sekkeizu.com.

Privacy Policy

SEKKEIZU LTD and its affiliated companies welcome your interest in this website (www.sekkeizu.com). The SEKKEIZU company responsible for it is:

SEKKEIZU LTD
85 Great Portland Street, London, England, W1W 7LT
registered in England and Wales with company number 12401814

We take your privacy seriously and want you to understand our practices with respect to the handling of your personal data. This privacy statement explains how we do this. SEKKEIZU LTD undertakes to protect the privacy of all users of its website, whether registered as users or as a guest and all clients of SEKKEIZU cosmetic skincare products. It undertakes to ensure that the collection and processing of your data be carried out in accordance with the General Data Protection Regulation (GDPR).

By accessing, browsing or otherwise using our website, you accept this Privacy Policy, without limitation or qualification.

If you do not accept this Privacy Policy, you may not be entitled to use fully our website function, or the services said website offers.

This website has different sub-sites for SEKKEIZU LTD business, products and services, which may also have their own privacy statements. Please read these if you visit our sub-sites.

When we collect your personal data

Each visitor or client may, at his/her option, provide SEKKEIZU LTD with personal information, in order for SEKKEIZU LTD to (i) be able to proceed to the checkout of purchases, (ii) better understand our customers’ needs, and (iii) marketing purposes to better understand visitors or client expectations, and to provide information on SEKKEIZU products or services to visitors or clients who have opted for receiving such information. If the visitor or client has notified SEKKEIZU LTD that he/she does wish to receive any details of SEKKEIZU products or services, SEKKEIZU LTD may contact the visitor by email, phone or post to provide the visitor with details of SEKKEIZU products or services or any other information which SEKKEIZU LTD believes may be of interest.

We also collect personal data from cookies, which we explain more about below.

Site traffic information and cookies

On your first visit to this site you were asked (by a notification banner) to accept our use of cookies and similar technologies and we'd like to explain how we use these technologies.

To learn about what cookies and similar technologies are, we recommend that you visit the following third-party website: http://www.allaboutcookies.org/.

Like many websites, we use cookies for a variety of purposes. These technologies collect information about your device hardware and interactions with our site.

This information helps us to

continuously improve our site's content and functionality by analyzing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from; and
remember you in case you re-visit our site, so we will know if you have already been served with cookie banners, surveys, or (where site content is undergoing testing) which version of the content you were served.

To delete or stop cookies being placed on your computer, please check the help menu of your internet browser. Blocking cookies will reduce the functionality of this website.

What information do we collect?

Identification and contact information (including but not limited to email, mobile number etc.);
Payment information;
Demographic information (such as gender or birthday- date and month);
Preferences and interest (for your replenishment order for instance);
Skin related information;
Information about your purchases;
Information about your browser and browser behavior.

There are different levels of information collecting depending on the action you are taking on the website:

If you place an order, we collect:

Email;

Name;

Billing Address;

Delivery Address;

Telephone;

IP address.

If you sign in to create an account, we collect:

Email address;

First and last name;

Password (but we can’t access that information).

Optionally, you can provide:

Birthday;

Skin Profile.

If you sign to receive our newsletter, we collect:

First and last name;

Email address.

If you visit our website, we store session information through a cookie:

Address;

Device ID;

Session token;

Referring website.

Personal data can also be collected when participating in a quiz or when communicating with our customer service department (including through the Chatbot).

How are the information collected?

Directly by us; or

By some of our partners for the process or your order: Shopify and our freight forwarding supplier/s.

Who do we share your personal data with and where does it go?

Any transfer of personal data to this site will be secured by encryption. As an international company, we may store or transfer your personal information to other SEKKEIZU companies around the world. Where this is the case, we do this under a comprehensive, flexible, and global compliance framework which implements appropriate measures and safeguards (including EU standard contractual clauses) to ensure that your personal information is protected in accordance with applicable data protection laws.

We also use the services of third-party service providers to host our webcasts and offer technical support. Any third-party provider we appoint must act in accordance with our written instructions when processing your personal data and must protect your personal data in line with the contractually required security measures. Where we store or transfer your personal data to a third-party provider based outside the European Economic Area, we take steps to ensure your personal data is adequately protected.

We have the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on SEKKEIZU LTD. If there is a takeover, sale or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business.

How long do we keep your information?

Your personal information will not be kept in a form that allows you to be identified for any longer than is considered necessary by SEKKEIZU LTD to achieve the purposes for which they have been collected or processed or as it is established in the applicable laws and regulations related to data retention periods. We subsequently anonymize or delete the personal data, except when we need to retain such personal data until the expiry of the legally prescribed period as evidence for civil-law actions which may not exceed five (5) years.

In case of judicial action initiated, personal information may be stored until the end of said action, including any appeal period.

The purposes and corresponding retention periods are:

PROCESSING	LEGAL BASIS	RETENTION PERIOD
Prospecting new customers	Consent	Prospect info: 3 years from last contact of prospect
Managing the “customer account”. Creation, management, deletion of account	Consent	3 years from last contact of prospect
Managing customer base	Contract execution	Bank details: 13 months Other data: 3 years from last contact of customer
Services purposes (delivery)	Contract execution	3 years from last contact of customer
Analytic activity management	Legitimate interest	13 months from data collection
Developing loyalty Newsletter, notifications	Consent	3 years from the last contact of customer/prospect
Managing user support	Contract execution	3 years from last contact of customer
Managing requests to exercise rights	Legal requirement	3 years from the request
Accounting and payment	Contract execution / Legal requirement	Statutory retention period for invoices: 10 years

Your rights, complaints and how to contact us

You have the right to access your personal data and ask for it to be rectified or deleted at any time.

If you have questions or concerns relating to the handling of your personal data, or other privacy related query, please get in touch with us using hello@sekkeizu.com functionality in the website's footer. Please also use these links for non-privacy related queries.

If you are in the EU, you also have the right to raise a privacy concern with the Data Protection Authority established in the relevant EU country.

Third-party websites we link to

Our website may contain links to third-party sites. This privacy statement does not apply to those third-party sites.

We recommend that you read the privacy statements of any other sites that you visit as we cannot accept responsibility for the privacy practices of these sites, which may be different to ours.

Freedom of Information enquiries

If you represent a public authority governed by the Freedom of Information Act and you wish to consult with a SEKKEIZU LTD stakeholder about a potential disclosure of information pursuant to a request you have received, please get in touch using hello@sekkeizu.com, giving your name, the name of the public authority you represent, your contact details, the nature of the request and the deadline for disclosure and a responsible SEKKEIZU LTD person will contact you.

Changes to the privacy statement

We may update this privacy statement from time to time and recommend that you revisit it on occasion to see the latest version.

Governing law and jurisdiction

This Privacy Policy terms and conditions are governed by England and Wales law. The competent courts of your country of residence shall have sole jurisdiction over any claim related to this Privacy Policy.

This statement was last updated in June 2023.